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What should you do when your Wilmington home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your home – and your family members – against the multitude of risks you may face, like burglary, fire, and carbon monoxide leaks. Although your home may be prepared, that doesn’t automatically mean you are. Do you understand what to do if your Wilmington home alarm system goes off? The blasting of an alarm can be jarring, bewildering, and might provoke panic. Your best bet is to stay composed and follow these straightforward suggestions.

Actions to Take If Your Home Alarm System In Wilmington Sounds

Nobody wants to be in this dilemma, but it’s also the reason why you installed a home alarm system originally. You’re woken up in the wee hours of the morning with the distinct blasting of an alarm after one of your sensors has been activated. Now what are you going to do?

  1. Stay calm. This is easier said than done when your home security alarm is blaring, and your pulse is pounding. But keeping a cool head is the most effective way to appraise what’s going on. Avoid the temptation of trying to deal with the emergency on your own but instead permit your monitoring staff and first responders to carry out their job.
  2. Attend to your loved ones. Your priority should be your family and leading them out of danger. If you are dealing with a burglary, this might mean proceeding to an appointed safe room as far away from entrances as possible. The trespasser was probably already scared off by the alarm, but it’s always wise to be extra cautious. If there’s fumes or a fire, you ought to vacate your home without delay.
  3. Grab your cell phone. Most homeowners keep their cell phones with them constantly these days, but you might neglect to grab it during an urgent situation. You’ll want to have it. You’ll be able to stay in touch with your monitoring specialists and obtain updates through your home security app.

Work With Your Round-the-clock Monitoring Specialists

Whenever your home alarm system in Wilmington goes off, your 24-hour monitoring specialists will act immediately. Their first step is to verify your alarm, and that involves reaching out to you. The protocol they abide by is based on the type of emergency. For instance, when the emergency is of a medical nature, a single effort will be made to contact you before help is dispatched. If you have a burglary alarm - the most frequent kind of event - a monitoring specialist will follow these steps to contact you:

  • An effort will be made to reach you via the central command panel. You will generally be requested to provide a passcode.
  • If that effort doesn’t get a reply, a call is attempted to your primary contact number.
  • A secondary number or first emergency contact is tried next.
  • If there still isn’t an answer, local police are deployed.
  • Your monitoring agents will try to reach you again after the proper authorities are contacted.

If you're not able to communicate with the monitoring team, don’t fret. Help will still be deployed even if you're not available to substantiate the emergency.

Get prepared for any crisis with a Vivint home alarm system in Wilmington

Be prepared for any emergency with a modern home alarm system in Wilmington from Vivint. Dial (910) 634-2695 to start the customization of your property’s security today.